Warranty and Guarantee - Crestline

Satisfaction Guaranteed

We guarantee that your custom imprinted product will be delivered to you, exactly as you approved it, and your order will be free from material defect, or Crestline will refund your money.

Additionally, we will never charge you for more pieces than you ordered. If our production process causes us to ship more than you ordered, you will not be charged and you get to keep the extra product.

Price Beat Guarantee

When you shop with Crestline, we make your ordering process as simple and smooth as possible. Our team tirelessly checks the competition’s 3 so you don’t have to – saving you both time and money. We strive to always offer the lowest prices on promotional products, but if you happen to find a lower advertised price, we’ll beat it! Just give us a call.

Guarantee applies to identical merchandise, order quantities and delivery time frames. Cannot be combined with any other offer or discount. Does not apply to shipping or applicable taxes.

Free Art!

Crestline's Graphic Design staff can turn your logo or text into production-ready artwork at no additional charge. Production begins when we receive your approved art form. Providing production-ready artwork will expedite your order.

On-time Shipping

Your order will ship in time to meet your agreed upon event date or your order is free! For rush freight shipping, we now offer many low-cost services; call us for estimated costs.

Free Consulting Services

You can be assured that every call will put you in touch with a knowledgeable, friendly and helpful certified promotional expert.

Can't Find What You Need?

We have thousands of products on our website and access to hundreds of thousands of items with our worldwide sourcing capabilities. We can find whatever you need!

Customer Service

Experience the Crestline difference. Here, when you order custom promotional items, you'll find our customer service representatives to be friendly, professional, and timely. You'll see the high-quality work we put into each order and recognize that Crestline does things a little bit differently.
For starters, we have the best sales staff. You'll feel comfortable working with us because we want the ordering process to be as easy as possible. In addition to our wonderful customer service representatives, ordering online is easy. We have an extensive selection of unique promotional items and when you find what you need, you can customize your product in three easy steps!
Plus, if you don't find the product you are looking for, contact us. We have access to hundreds of thousands of products and can source it for you.