Crestline Introduces New Live Chat Feature
Crestline Custom Promotional Products, a leading imprinted promotional products company, has implemented a new online Live Chat feature at www.crestline.com, allowing customers to ask product or promotional marketing questions and receive instant answers right as they shop.
LEWISTON, Maine, June 8, 2010 – Crestline Custom Promotional Products, a direct marketing promotional products company that trades on its easy, customer-friendly ordering process, recently unveiled a new Live Chat feature on its website.
The new feature enables customers to communicate in real time with a Crestline customer service associate, so they can ask questions about products at the same time they browse the site for promotional products giveaways.
“Live Chat gives us one more way to be of service to our customers," said Casey Wright, vice president and general manager of Crestline, “Unlike many companies, which discourage customers from contacting them, Crestline's knowledgeable reps have always been just a phone call away. Now, with the addition of Live Chat, assistance is right at our customers' fingertips."
Whether customers have a question about an existing order, want more details about one of the thousands of unique promotional items available on www.Crestline.com, or need some advice for choosing the best product for their needs, a Crestline representative is now just as close as their computer screen.
“Helping customers to choose the right promotional items for their needs has never been easier, thanks to our new Live Chat feature," said Crestline operations manager Mike Truchon, “I absolutely love the fact that we can offer a more personal shopping experience to our website visitors. For the first time ever, we have the ability to suggest products by sharing an image of an item with them in real time."
Crestline associates are available to chat with customers on weekdays between the hours of 8 a.m. and 5 p.m. Eastern time. Outside of business hours, customers are directed to a screen where they can leave a message and receive a response the following business day. Customers are also welcome to call Crestline at 1-866-488-4975 to speak directly to a representative.
Crestline is a direct marketing company offering an extensive selection of reasonably priced, quality imprinted promotional products. Primarily serving the business-to-business sector, Crestline's highest objective is to provide superior customer service, making the ordering process as straightforward and hassle-free for clients as possible. By utilizing several marketing channels, including printed catalogs, an outbound call center and an easily navigable interactive Web site, Crestline has become a one-stop destination for custom imprinted products. For more information, visit www.crestline.com.